Privacy Policy

At Quæva, we value the trust you place in us when sharing your personal information. We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, share, and protect your information when you interact with our website, services, and products.

By visiting our website and using our services, you agree to the terms and practices outlined in this Privacy Policy.

1. Information We Collect

We collect personal information to provide a seamless shopping experience, improve our services, and enhance customer satisfaction. The types of information we collect include:

1. Personal Identification Information:
   This includes your name, email address, phone number, shipping address, and any other details you provide when making a purchase, creating an account, or contacting us.
2. Payment Information:
   When you make a purchase, we collect payment details such as credit/debit card information, bank details, and billing address. This information is securely processed through our third-party payment providers.
3. Order Information:
   Details regarding the products you purchase, including order history, sizing preferences, and any custom requests you provide for made-to-order items.
4. Usage Data:
   We collect information about your interaction with our website, including browsing history, IP address, device type, operating system, and browser type. We use cookies and similar tracking technologies to gather this data for analytics and marketing purposes.
5. Communication Information:
   Any correspondence with us via email, social media, or customer service channels is stored to improve our support and services.

2. How We Use Your Information

We use the information we collect for various purposes, including:

1. Order Processing and Fulfillment:
   Your personal and payment details are used to process and deliver your orders, including custom-made products.
2. Customer Support:
   We may use your contact information to respond to your inquiries, resolve issues, and provide after-sales support.
3. Personalization:
   Your preferences, order history, and browsing behavior allow us to offer personalized product recommendations and tailored marketing content.
4. Marketing Communications:
   With your consent, we may send you promotional emails, newsletters, or offers related to new products, sales, or updates. You can opt-out of receiving marketing communications at any time.
5. Improving Services:
   We analyze usage data to improve the performance, design, and functionality of our website and services, ensuring a better user experience.
6. Legal Compliance:
   We may use or disclose your information as required by law, such as to comply with tax, legal, or regulatory obligations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with trusted partners to facilitate our services:

1. Service Providers:
   We engage third-party companies to assist with various operations, such as payment processing, order fulfillment, shipping, marketing, and customer support. These providers have access to your information only to the extent necessary to perform their tasks.
2. Legal Requirements:
   We may disclose your personal information if required to do so by law or in response to valid legal requests from public authorities, such as in the case of fraud prevention or investigations.
3. Business Transfers:
   In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you before your data is transferred and becomes subject to a different privacy policy.

4. Data Security

We are committed to protecting your personal data. We implement a variety of security measures to maintain the safety of your information, including:

1. Encryption:
   Payment and sensitive data are encrypted using industry-standard SSL (Secure Socket Layer) technology during transmission.
2. Data Access Restrictions:
   Only authorized personnel have access to your personal data, and they are required to maintain its confidentiality.
3. Third-Party Security:
   We carefully select third-party service providers and ensure they comply with high data protection standards.

However, please note that no method of data transmission or storage is entirely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Data Rights

As a customer, you have rights concerning your personal information, including:

1. Access and Correction:
   You have the right to request access to the personal data we hold about you. If any information is incorrect or outdated, you can request corrections.
2. Deletion:
   You may request the deletion of your personal data, subject to certain legal obligations or legitimate business purposes requiring us to retain the data.
3. Opt-Out:
   You can opt-out of marketing communications at any time by clicking the “unsubscribe” link in the email or contacting us directly.
4. Data Portability:
   Upon request, we can provide you with a copy of your personal data in a commonly used electronic format.
5. Withdraw Consent:
   Where we rely on consent to process your personal data, you have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at [support@quaeva.com].

6. Cookies and Tracking Technologies

Cookies are small data files stored on your device when you visit our website. We use cookies and similar technologies to enhance your browsing experience and improve our services. Types of cookies we use include:

1. Essential Cookies:
   Necessary for the functioning of our website, such as for login and order processing.
2. Performance Cookies:
   These cookies help us understand how users interact with our website by providing data on website traffic and user behavior.
3. Marketing Cookies:
   We use cookies to deliver personalized advertisements and track the effectiveness of our marketing campaigns.

You can control or disable cookies through your browser settings. However, disabling essential cookies may affect your ability to use some features of our website.

7. Children’s Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will delete such data as soon as possible. Parents or guardians who believe their child has provided personal information should contact us immediately.

8. International Data Transfers

If you are located outside of India, please note that we may transfer your data to service providers located in other countries. By providing your information, you consent to the transfer of your data across international borders in compliance with applicable data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for any other purpose. We encourage you to review this policy periodically. Any changes will be posted on this page, and the revised policy will include an updated effective date.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

• Email: support@quaeva.com