Terms and Conditions

Welcome to Quæva! These Terms and Conditions govern the use of our website, products, and services. By accessing our website or placing an order, you agree to comply with these terms. Please read them carefully before proceeding with any transaction or usage.

1. Acceptance of Terms

By accessing and using our website or making a purchase, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website or services.

2. Product Information and Availability

1. Handmade and Custom Products:

• Quæva offers handmade, made-to-order dresses. Each product is crafted individually based on the preferences, sizes, and design choices provided by the customer. Minor variations in color, pattern, or fit may occur due to the custom nature of our products.

1. Product Descriptions:

• We strive to provide accurate descriptions of our products. However, we do not guarantee that the descriptions are free from errors, and the actual appearance of the product may slightly differ from the images shown due to lighting or screen differences.

1. Availability:

• Our products are subject to availability. In rare cases, a product may be unavailable due to material shortages or production constraints. We will notify you in such cases and offer alternative solutions or a full refund if the order cannot be fulfilled.

3. Orders and Payments

1. Order Process:

• Once you place an order through our website or by contacting us directly, you will be required to complete a Google form with your custom details (size, color, design preferences, etc.). This information is crucial for us to create a product tailored specifically to your needs.

1. Payment Terms:

• All orders require payment in advance. Payment must be made through the available payment methods on our website. We will only begin production after the payment has been successfully received.

1. Order Confirmation:

• Upon receiving your order and payment, you will receive a confirmation email detailing your purchase and estimated production timeline. Please ensure that all details are accurate, as we will proceed with production based on the information provided.

4. Pricing

1. Price Accuracy:

• While we strive to ensure that all prices listed on our website are accurate, errors may occasionally occur. If we discover an error in the price of your order, we will notify you and give you the option to either confirm your order at the correct price or cancel it for a full refund.

1. Currency and Taxes:

• All prices are listed in INR (Indian Rupees) and include applicable taxes unless stated otherwise. Any additional fees related to international shipping, customs duties, or taxes will be borne by the customer.

5. Cancellation, Returns, and Refunds

1. Cancellation Policy:

• You can cancel your order within 24 hours of placing it without incurring any charges. After this 24-hour window, cancellations are not allowed as production will have already commenced. For detailed cancellation terms, refer to our Return and Refund Policy.

1. Returns and Refunds:

• Due to the custom nature of our products, we do not accept returns unless the item is defective or damaged. If you receive a defective or damaged item, please contact us within 24 hours of receiving the product with photographic evidence to arrange for a replacement or refund.

6. Shipping and Delivery

1. Shipping Policy:

• Quæva ships products both domestically and internationally. Delivery times will vary based on your location and the shipping method selected. After your order is dispatched, we will provide tracking details to monitor your shipment’s progress.

1. Shipping Costs:

• Shipping costs will be calculated at checkout and are dependent on your location and the weight of the item. Any customs duties or taxes incurred during international shipping will be the responsibility of the customer.

1. Delivery Timeline:

• We aim to dispatch orders within the timeframe provided at the time of purchase. However, unforeseen delays may occur due to production or shipping factors beyond our control. We are not liable for any delays caused by the courier service or external factors such as customs delays.

7. Intellectual Property

1. Ownership:

• All content on our website, including but not limited to text, images, designs, and logos, is the intellectual property of Quæva. You may not use, reproduce, or distribute any content from our website without prior written consent from us.

1. Trademarks:

• “Quæva” and all related graphics, logos, product names, and services are trademarks or trade dress of Quæva. You may not use our trademarks without prior written permission.

8. Privacy and Data Protection

1. Personal Data:

• By using our website or making a purchase, you agree to the collection, use, and storage of your personal data as outlined in our Privacy Policy. We are committed to protecting your privacy and ensuring that your personal information is handled securely.

1. Use of Cookies:

• Our website uses cookies to enhance your browsing experience and provide personalized services. By using our website, you consent to our use of cookies in accordance with our Privacy Policy.

9. User Conduct

1. Prohibited Activities:

• You agree not to use our website for any unlawful or prohibited activities, including but not limited to transmitting viruses, engaging in fraudulent activity, or violating the intellectual property rights of others.

1. Account Responsibility:

• If you create an account on our website, you are responsible for maintaining the confidentiality of your account and password. You agree to notify us immediately of any unauthorized use of your account.

10. Limitation of Liability

1. Use of Products:

• Quæva is not liable for any personal injury or property damage arising from the use of our products. It is the customer’s responsibility to use our products as intended and follow any care instructions provided.

1. Website Accuracy:

• While we strive to provide accurate and up-to-date information on our website, we cannot guarantee that it will be error-free, uninterrupted, or completely secure. We are not liable for any errors, omissions, or technical issues that may affect your use of the website.

11. Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes arising from or related to these terms will be subject to the exclusive jurisdiction of the courts in India.

12. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time without prior notice. Any changes will be posted on our website, and continued use of our website following such changes constitutes your acceptance of the revised terms.

13. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

• Email: [support@quaeva.com]